Ample Cleaners
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Privacy Policy

This explains what personal information Ample Cleaners collects when you book a clean, apply to work with us, or use our website and app, why we collect it, who we share it with, and the rights you have. We keep it in plain English.

Last updated 5 October 2026

Who we are

Ample Cleaners is the controller of your personal information. You can contact us about anything in this policy at hello@amplecleaners.com or on 0333 000 0000.

What we collect

If you book a clean:

  • Your name, email address and phone number.
  • The address and property details of the clean, access notes and anything you tell us.
  • Your booking history, quotes, invoices and payment status. Card details are entered on Stripe's secure page and never reach or are stored by us.
  • Records of the messages we send you (email, SMS and WhatsApp) and your ratings and feedback.

If you apply to clean for us or work with us:

  • Your contact details, postcode, experience, availability and the areas you can cover.
  • Right-to-work and DBS check documents, and bank details for pay.
  • Your location when you clock in and out of a job, before-and-after photos taken during jobs, and your job and pay history.

When you use our website: basic, privacy-friendly usage statistics (pages visited, device type, and which link or advert brought you here) so we can see what works and improve the site. We measure this without cookies and without storing anything on your device: we make a one-way, anonymous code from your connection details that changes every day and cannot be used to follow you from one day to the next. We do not store your IP address. We also use this to test different versions of our homepage. Vercel Web Analytics provides further aggregate statistics and does not use cookies either. We use only the cookies strictly necessary to keep our admin and cleaner sign-ins working.

Why we use it, and our legal basis

  • To provide the service you asked for — quoting, booking, matching a cleaner, sending reminders, taking payment and invoicing (contract).
  • To keep our records and meet our legal duties — for example accounting and tax records (legal obligation).
  • To keep customers and cleaners safe and run a reliable business — vetting cleaners, preventing fraud, security, fixing problems and improving the service (legitimate interests).

We do not sell your information, and we do not send marketing messages.

Who we share it with

We use trusted service providers who process information on our behalf and only for our purposes:

  • Supabase — database, file storage and sign-in (data held in the EU).
  • Vercel — website hosting and analytics.
  • Stripe — card payments.
  • Resend — email, and Twilio — SMS and WhatsApp.
  • Expo — app notifications sent to our cleaners.

Your cleaner sees only what they need for the job: your first name, address, phone number, access notes and the job details. Where a provider is based outside the UK, we rely on approved safeguards such as the UK's International Data Transfer Addendum or equivalent. We may also share information where the law requires it.

How long we keep it

We keep only what we need. Invoices and payment records are kept for at least six years for tax and accounting. Other booking information is kept while you remain a customer and for a reasonable period afterwards in case of queries or complaints. Unsuccessful cleaner applications are not kept longer than necessary. You can ask us to erase your personal information at any time (see below) — we will anonymise it while keeping the financial records we are legally required to keep.

Your rights

Under UK data protection law you can ask us to: see the information we hold about you; correct it; erase it; restrict or object to our use of it; and receive a copy in a portable format. Email hello@amplecleaners.com and we will respond within one month. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk — though we would always like the chance to put things right first.

Security

Data is encrypted in transit, access to our admin system is restricted and logged, documents and photos are stored privately, and cleaners can only see the jobs assigned to them. No system is perfectly secure, but we take reasonable technical and organisational steps to protect your information.

Changes

If we change this policy we will update the date above, and tell you directly if the change is significant. See also our Terms & Conditions.